Help - How To Guide

Help: General

Why isn't my reservation displaying?

Please ensure you are using a valid six or seven character reservation number. If this reference contains a "O" it may be either a letter or a number. The spelling of the Traveller's last name must be the identical to the travel reservation created. Please note:This site is not case sensitive.

Can I display my booking without my reservation number?

To ensure security of your data a second reference is always required in addition to the traveller's last name. You will require the Reservation number/Booking Reference to retrieve itinerary.

Who can view my reservation?

Your travel information is secure and can only be viewed by those who you have provided your unique Booking Reference. This may include your Travel arranger if they have access to this information.

How long is my reservation available?

Your Itinerary will remain accessible for as long as it is live in the travel reservation system. If your itinerary has a generated: "time/date" remark at the top indicating when it was last stored on the site, then these historical itineraries will remain in the system for 3 months after the last flight or land sector.

Which browsers are supported?

The latest version of all major browsers are supported.

Who do I contact if I have a problem with the site in general?

Please check if your question is covered in this Help Site before contacting your local American Express Global Business Travel Support team.

Help: Itineraries

How do I email my itinerary?

Select 'Send' from the main menu then select 'Email' and enter the required email address.

How do I print my itinerary?

Select 'Print' from the main menu, the itinerary will display in a new window ready for printing to the Windows selected printer. After printing, clicking 'Close' will close the active browser.

Can I make changes to my itinerary?

Changes cannot be completed on this site. All changes must be made via your own booking tool, your Travel consultant or the Interactive Support team.

When will the updated itinerary be available?

The updated itinerary will be reflected as soon as your travel consultant or booking tool has generated the changes through to this site. This site now stores Itineraries for historical purposes so if changes are made to your booking please always check the "generated at time/date" indicator to ensure the most recent itinerary is displayed.

Support

EMEA Contact Details:
If your query is not covered in the Help pages please call your local American Express Global Business Travel Team.